We follow data minimization principles and don't monitor your activity.
We store the following data:
| What ? | For how long ? | Why ? |
|---|---|---|
| Email address (optional) | Until changed, removed or account deleted | Notifications, account recovery |
| Account username | Until account deleted | Authentication |
| Account password hash | Until changed or account deleted | |
| Payment reference numbers | 5 years | Billing |
| Support tickets | 1 year after last message | Support |
| Services usernames | Until service deleted | Authentication |
| Services passwords hashes, keys | Until changed or service deleted | |
| dlbox torrent hashes | Until torrent deleted | dlbox home display, quotas |
Nothing else is stored.
Accounts without services are automatically deleted after 2 years of inactivity.
If we have to reveal data to third parties, we will inform our users about it.
We have received no secret requests.